Last Updated: 27 December 2025

At Crocus Food and Snacks (https://crocusfoodandsnacks.com), we ensure that all our food and bakery items are freshly prepared and delivered with care. This Shipping & Delivery Policy explains how we handle deliveries and pickups.

1. Order Processing

• All orders are processed after successful payment confirmation.

• Since our products are freshly prepared and often customized, preparation time may vary depending on the item and order volume.

• Customized cakes and bulk orders may require additional preparation time.

2. Delivery Areas

• We provide delivery services in selected local areas only.

• Delivery availability depends on the customer’s location and serviceability at the time of order.

• Customers are requested to confirm delivery availability before placing an order.

3. Delivery Time

• Estimated delivery times are shared at the time of order or confirmation.

• Delivery times are approximate and may vary due to traffic conditions, weather, festivals, or other unforeseen circumstances.

• We always make our best effort to deliver orders within the committed time.

4. Delivery Charges

• Delivery charges, if applicable, depend on distance, order value, and location.

• Any applicable delivery fee will be clearly communicated before order confirmation.

5. Same-Day Delivery

• Same-day delivery may be available for selected products and locations.

• Availability of same-day delivery depends on order time and product type.

6. Store Pickup

• We offer store pickup for customers who prefer to collect their orders directly.

• Pickup time will be communicated during order confirmation.

• Customers are requested to collect orders on time to ensure freshness.

7. Failed or Delayed Delivery

• Delays caused by incorrect address, incorrect contact details, customer unavailability, or external factors are not our responsibility.

• In such cases, refunds or re-delivery may not be possible.

8. Order Acceptance at Delivery

• Customers are requested to check the order at the time of delivery.

• Once the order is accepted, we will not be responsible for damage or quality issues reported later, except in genuine cases.

9. No Shipping Outside Local Area

• We do not currently offer intercity, interstate, or courier shipping for food items.

• All deliveries are limited to nearby serviceable locations only.

10. Contact Us

For any delivery-related queries or assistance, please contact us using the details provided on our Contact Us page.

Crocus Food and Snacks
Freshly Prepared • Local Delivery • In-House Manufacturing