Frequently Asked Questions (FAQ)

Welcome to the FAQ page of Crocus Food and Snacks. Here we have answered some of the most common questions to help customers better understand our products, services, and policies.

1. Do you manufacture your products yourself?

Yes ✅. All our cakes, bakery items, and food products are prepared and manufactured in-house at Crocus Food and Snacks. We focus on freshness, hygiene, and quality, ensuring that we deliver freshly made products.

2. What products do you sell?

We offer a wide range of food items including:

• Celebration Cakes

• Birthday Cakes

• Fruit Cakes

• Pastries

• Pizza

• Burgers

• French Fries

• Hotdogs

• Sandwiches

• Snacks and fast food items

3. Do you accept custom cake orders?

Yes. We accept customized cake orders based on the preferred design, flavor, weight, and message shared with us. We recommend placing custom orders in advance to ensure availability.

4. How far in advance should I place a custom order?

For best results, we recommend placing custom cake orders 24–48 hours in advance. Large or theme-based cakes may require more preparation time.

5. Do you offer same-day delivery?

Same-day delivery may be available for selected products and locations, subject to availability. We recommend contacting us directly to confirm.

6. Do you provide home delivery?

Yes, we provide home delivery in selected areas. Delivery charges and delivery time depend on location and order value.

7. Can I pick up my order from the shop?

Yes. We offer store pickup options, and orders can be collected at the scheduled time selected during checkout.

8. What payment methods do you accept?

We accept multiple payment methods including:

• Online payments (UPI, cards, net banking – subject to availability)

• Cash payments (for in-store purchases)

9. Are your products eggless?

We offer both egg and eggless options for cakes. We request customers to clearly mention their preference at the time of ordering.

10. Do your products contain allergens?

Yes, some products may contain or come into contact with allergens such as milk, eggs, nuts, gluten, and soy. We request customers with allergies to inform us before placing an order.

11. Can I cancel or get a refund for my order?

As our products are freshly prepared and often customized, cancellations and refunds are limited. Please refer to our Refund and Return Policy page for detailed information.

12. Will the cake design be exactly the same as shown in photos?

Product images are for reference only. While we try our best to match the design, slight variations in color or decoration may occur due to handcrafted preparation.

13. Do you take bulk or party orders?

Yes, we accept bulk orders for birthdays, parties, events, and celebrations. Please contact us in advance for bulk pricing and availability.

14. What are your business hours?

Our usual business hours are:

• Monday to Sunday: 9:00 AM – 10:00 PM
  (Timings may vary on holidays)

15. How can I contact you?

We can be contacted via phone, WhatsApp, email, or by visiting our shop. Please refer to our Contact Us page for complete details.

If you have any other questions, feel free to contact us. We are always happy to help 😊

Crocus Food and Snacks
Freshly Made • In-House Manufacturing • Quality You Can Trust