Refund and Return Policy

Last Updated: 27 December 2025

At Crocus Food and Snacks (https://crocusfoodandsnacks.com), customer satisfaction is important to us. As we deal in freshly prepared food and customized bakery items, our refund and return policy is outlined clearly below. By placing an order with us, you agree to this policy.

1. Nature of Products

All our products, including celebration cakes, birthday cakes, fruit cakes, pastries, pizza, burgers, french fries, hotdogs, sandwiches, and snacks, are perishable and freshly prepared. Many items are also custom-made based on customer instructions.

Due to the nature of these products, returns are generally not accepted.

2. Return Policy

• We do not accept returns for food items once they have been delivered or picked up.

• Returned food items cannot be resold or reused due to hygiene and safety reasons.

3. Cancellation Policy

• Orders for customized cakes and freshly prepared food cannot be cancelled once the preparation has started.

• Same-day orders are non-cancellable.

• Cancellation requests, if any, must be made well in advance and will be accepted only at our discretion.

4. Refund Policy

Refunds will be considered only in the following cases:

• You received a wrong item than what you ordered.

• The product was damaged during delivery.

• There is a serious quality issue verified by us.

Conditions for Refund:

• You must notify us within 2 hours of delivery or pickup.

• Clear photos or videos of the product must be shared as proof.

• The product should not be consumed or tampered with.

If approved, the refund will be processed using the original payment method.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Minor design, color, or decoration differences in cakes.

• Taste preference issues.

• Delay caused due to traffic, weather, or incorrect delivery details provided by the customer.

• Failure to mention allergies or special instructions at the time of ordering.

• Change of mind after order confirmation.

6. Refund Processing Time

• Approved refunds will be processed within 5–7 business days.

• The time taken for the amount to reflect in your account depends on your bank or payment provider.

7. Pickup Orders

• For pickup orders, customers must collect their order at the selected time.

• No refund will be issued if the customer fails to collect the order on time.

8. Contact Us

If you have any questions regarding this Refund and Return Policy, please contact us using the details provided on our website.

Crocus Food and Snacks

Thank you for choosing Crocus Food and Snacks.