Terms and Conditions

Last Updated: 27 December 2025

Welcome to Crocus Food and Snacks (“we”, “our”, “us”). These Terms and Conditions govern your use of our website https://crocusfoodandsnacks.com and the purchase of food items through it. By accessing or using this website, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. About Us

Crocus Food and Snacks is a food and bakery business offering products including, but not limited to, celebration cakes, birthday cakes, fruit cakes, pastries, pizza, burgers, french fries, hotdogs, sandwiches, and other snacks.

2. Use of the Website

• You must use this website only for lawful purposes.

• You agree not to misuse the website, attempt unauthorized access, or interfere with its normal operation.

• All content on this website is for personal, non-commercial use only unless otherwise permitted by us in writing.

3. Product Information

• Product images shown on the website are for reference purposes only. Actual products may vary slightly in design, color, size, or decoration.

• Custom cakes and food items are prepared based on customer-provided details.

• We reserve the right to modify or discontinue any product without prior notice.

4. Pricing

• All prices are listed in Indian Rupees (INR) unless stated otherwise.

• Prices may change at any time without prior notice.

• Any applicable taxes, delivery charges, or service charges will be added at checkout.

5. Orders and Payments

• An order is considered confirmed only after full payment is successfully received.

• We may accept payments online or offline, depending on availability.

• For customized cakes or bulk orders, advance or full payment is mandatory.

• We reserve the right to refuse or cancel any order at our discretion.

6. Delivery and Pickup

• Delivery is subject to availability of service in your area.

• Estimated delivery times are approximate and may vary due to traffic, weather, or other unforeseen circumstances.

• Delivery charges may apply depending on location and order value.

• For pickup orders, customers must collect their items at the selected time.

7. Cancellation and Refund Policy

• Orders for customized cakes and freshly prepared food items are generally non-cancellable and non-refundable.

• Cancellation requests, if accepted, will be handled at our sole discretion.

• No refunds will be provided once the order has been delivered or picked up, except in cases of serious quality issues.

8. Food Allergies and Safety

• Our products may contain or come into contact with common allergens such as milk, eggs, nuts, gluten, and soy.

• Customers are responsible for informing us of any allergies before placing an order.

• We are not responsible for allergic reactions caused by failure to disclose such information.

9. Intellectual Property

• All content on this website, including text, images, logos, designs, and graphics, is the intellectual property of Crocus Food and Snacks.

• Unauthorized copying, reproduction, or distribution of any content is strictly prohibited.

10. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

• Our maximum liability, if any, shall not exceed the value of the order placed.

11. Third-Party Links

• Our website may contain links to third-party websites.

• We are not responsible for the content, policies, or practices of any third-party websites.

12. Changes to These Terms

• We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

• Continued use of the website after changes implies acceptance of the updated terms.

13. Governing Law

• These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

• Any disputes shall be subject to the jurisdiction of the local courts.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us through the details provided on our website.

Crocus Food and Snacks

Thank you for visiting and ordering from Crocus Food and Snacks.